June 30, 2026
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Lisa Howard Tobin
3 months ago
So pleased with our new front door! Smooth process from the initial consultation through installation. All of our original woodwork was saved and replaced. The installation crew were a pleasure.
Jacob Kern
4 months ago
The previous owners of my house paid to have this front door installed in March of 2023. As I was doing interior renovations, I noticed mold behind the door trim and decided to investigate the issue further. As you can see from the pictures, water was somehow getting inside the house at the bottom left corner of the door. After cutting out the water damaged moldy wood, I was able to see that the bottom sill pan was not done properly and does not have a fold up on the interior side. This is called a "back dam" and is essential to a keeping water from penetrating the house. I also came to learn that not all of the exterior trim was removed before installing the new door, which tells me it is not flashed above and on the sides as well as it should be. I'm giving two stars because after speaking with the owner, they did come out and caulked the exterior trim at no charge, which temporarily fixed the issue. This is a short term fix for an issue that should have been avoided if the proper steps were taken before installing this door. I wonder if this is standard practice, and if so, I suspect other customers might have water damage to their subfloor that they are unaware of because it's hidden underneath. I know I did not pay to have this door installed, but it's still frustrating because I am having to pay to fix the damage to a door that's 3 years old. They are not taking responsibility because we're outside the 2 year warranty. Water was likely getting inside within that two year window. I don't leave reviews often, but felt the need to in this case because I know how expensive a new door can be and if this is how it's going to be installed I would be very wary of using this company.
[Follow up on response]
I understand that professionals have different opinions on cause and prevention. But your business skipped very basic/fundamental steps to installing a door. Not removing the exterior trim for proper flashing around the door, not caulking around and above the exterior trim, and not installing a sill pan with a back dam. The previous homeowner hired you to install a door, you as the professionals are responsible for including these fundamental steps in the "scope of work." Because of this neglect, 3 years later we have what you can see in the pictures. I'm going to say again, I never would have known about this damage and mold had I not been doing renovations, and suspect that a lot of other customers might be having this issue without knowledge of it. "Communicating" and "evaluating" doesn't mean that much if you're not going to actually fix the mistake.
[Follow up on response]
I understand that professionals have different opinions on cause and prevention. But your business skipped very basic/fundamental steps to installing a door. Not removing the exterior trim for proper flashing around the door, not caulking around and above the exterior trim, and not installing a sill pan with a back dam. The previous homeowner hired you to install a door, you as the professionals are responsible for including these fundamental steps in the "scope of work." Because of this neglect, 3 years later we have what you can see in the pictures. I'm going to say again, I never would have known about this damage and mold had I not been doing renovations, and suspect that a lot of other customers might be having this issue without knowledge of it. "Communicating" and "evaluating" doesn't mean that much if you're not going to actually fix the mistake.
HQ Water Solutions
6 months ago
Would highly recommend! We had an issue with our shop door, it was stuck open on the coldest day of the year. When I called, Jennifer was friendly and accommodating and she immediately worked to get a technician out.
Kelly and Chris got here in 15 minutes, were professional and clearly explained what the issue was and how he fixed it. From hearing Kelly work with the other technician, I can tell Kelly is a great leader. He explained what upgrades we can do to prevent future issues. The entire experience was great and easy. Your team is awesome!
Kelly and Chris got here in 15 minutes, were professional and clearly explained what the issue was and how he fixed it. From hearing Kelly work with the other technician, I can tell Kelly is a great leader. He explained what upgrades we can do to prevent future issues. The entire experience was great and easy. Your team is awesome!
William Rivera
8 months ago
After I contacted a few places for a garage door installation, someone recommended Lancaster Doors. The estimate was the best. I preferred to deal with a local company that have been around for many years and have a great reputation. I was not disappointed! The tech came the day it was scheduled and did the whole installation in a few hours. We are very pleased with how the door looks and how warm our garage is now that the door is insulated and weatherstripped.
Justin Greenawalt
1 year ago
One of the best company’s I’ve dealt with in a long time. They did everything they said they would. Had a part malfunction and they sent someone out the same day. No questions asked and replaced it free of charge. We need more companies like this in our area. Their prices are fair and they have excellent customer service.
Foss Family
1 year ago
Lancaster Door Service did an absolutely fantastic job on our garage doors, windows and doors. Our home is 30 years old and we wanted an updated look and now it looks like a brand new home! I can't thank Pete Rothacker and his crew enough for their professionalism and kindness. These guys spent half the summer at our house and are trusting and polite. We replaced almost every window, door and garage door. We couldn't be more happy with the work they did to renovate our house! Thank you LDS!
Kris
1 year ago
Wonderful experience, from start to finish. All employees have been friendly, personable, professional, and knowledgeable. Easy to contact and schedule quote and installation. During the quote process, I received thorough information about the options, including pros and cons, with no upselling. We had both windows and doors installed. The windows and door are both of great quality and lengthy warranty. Despite the high quality products, pricing was much better than larger competitors. The installation was completed in the scheduled time, with respect for our property, inside and out. The installation was well scheduled, organized, and fast. Despite the January cold, all openings were replaced quickly and little to no impact on inside temperature or heating costs.
Robert Ganse
1 year ago
Excellent service from sales through installation! We love our new garage doors and how they now match up perfectly to our front entry door. Highly recommend LDS!
Bob Buzzendore
2 years ago
Thank you to Anton, Kelly, Paul and staff. New garage doors and opener were installed on 12/26/24. From the first call, it was courteous, knowledgeable and professional service, and the price was reasonable. The doors look nice and match the siding of the addition. I recommend them.
Lisa Mancini
2 years ago
First I want to say how respectful Steve was from the moment he walked in the house, until he finished the job. Very kind and good communicator in explaining what he was doing, also informing me of the lifetime warranty on the coils as well as the belt. I enjoyed talking to him and would highly recommend him to anyone. Thank you Steve. God Bless you!
Chris Cosenze
2 years ago
I just had my new front door installed by Lancaster Door Service. Jason did a great job! He made sure every detail was perfect, inside and out. I love my door and I couldn't be happier. Highly recommend.
Bob Jerman
2 years ago
We had a Provia door installed by Lancaster door and we love the door and the installation. The glass looks beautiful and the installation is magnificent. Anton our salesman is a gem and follows up quickly on any questions or concerns. Our cat loves the door. He enjoys sitting in front of it looking outside to see what’s happening in the front yard. I definitely would recommend Lancaster door for any of your home improvement needs.
Michael Kurtz
2 years ago
I have already recommended your company and will again to anyone looking for replacement windows. The entire project was
completed on time and exactly as planned. Jason and Mitch were on time, professional and excellent installers. They took the time to explain the details of the work and operation of our new windows. Extremely happy!
completed on time and exactly as planned. Jason and Mitch were on time, professional and excellent installers. They took the time to explain the details of the work and operation of our new windows. Extremely happy!
Alicia Onderko
2 years ago
Our new door looks great. Great company to deal with - prompt, courteous, cleaned up work area. We couldn't be happier!
William W
2 years ago
Great company to deal with. From the sales consult with Anton to the install with Jason and Mitch we couldn’t be happier. Great company all around. We love the new door.
Joanne Martin
2 years ago
I had issues with my remotes. Two of them would open the door but not close the door. Kelly came out and knew it was the wiring on the sensors and resolved the issue in no time. I highly recommend him and Lancaster Door Service.
Kevin Hershberger
2 years ago
We had a spring break last night in our garage door, and I called them just after they opened and they were able to fit me in to the schedule first thing so I could still leave for work in time. Kelly was quick and efficient and knew his stuff. I was extremely satisfied and highly recommend their service.
Marlin Stoltzfus
2 years ago
The best experience from the first phone call to the final install. I had to have a Bilco Door replaced. LDC came recommended by a local building supply yard. I will be sure to use them for any door needs in the future.
Ethan D.
2 years ago
Lancaster Door Service recently replaced my windows, and I was very impressed. The team was kind, responsive, and professional. The installation crew did a fantastic job, paying attention to every detail. I'm extremely satisfied with the results and will definitely use them again for future window needs.
MT
2 years ago
Would Highly Recommend! Office personnel were friendly and helpful! The sales rep. Anton was extremely nice and down to earth, made me and my husband feel comfortable to ask any questions. The installers were extremely nice and kept the work area clean. They were easy to talk to and explained the project process from start to finish as we had entry doors installed and a new living room window. We are planning to reach out next year for other windows in other rooms. I do like how Anton did a follow up call after the completion of the project! As most reps would not even bother to do so once they get a sale.
Ross Kaiser
2 years ago
Yesterday I backed into my garage. Today my garage was fixed. Sounds like a dream, but it was reality thanks to Lancaster Door Service. I called Lancaster door yesterday. I figured I was calling for someone to come out for an estimate. I didn’t realize until Aaron showed up that he was ready to make the necessary repairs today & didn’t in fact require a second visit. Which I definitely appreciated. Aaron was an extremely nice tech who explained everything well & did a great fix on the garage door less than 24 hours from when I dented it to begin with. Great service. Would definitely call again for any future issues.
N
2 years ago
Friendly, professional staff. Prompt service.
Sandra Kokic
2 years ago
Great service, was able to help as at same day with garage door problem.Aaron was very helpful and friendly and fixed broken springs very quickly really 5 star service, thanks
Hannah Brown
2 years ago
Mitch and Steve did a wonderful job installing our garage door. They were very professional and cleaned everything up before leaving. Anton was also wonderful to work with on the sales side. He came over to see our garage and talk through our options. We definitely recommend this company and would love to use them in the future!
Brett Thomas
2 years ago
This review is for Aaron Meyer who just fixed one of my garage doors this afternoon. I hope this review finds its way to him. He was super efficient even with the extra issues that were found during the repairs and very friendly. I’d recommend anyone to this company and was very pleased with the response time and communication.
Kenton Mast
2 years ago
We had a garage door spring that broke last night. I called Lancaster Door Service the following morning and they were able to come out and fix it only a couple of hours after my call. The technician (Kelly) was very helpful in walking through cost, how long it would take, and installing additional overlooked safety features we didn’t know or have time to do. Unreal service that exceeded my expectations.
gelbartb
2 years ago
Great product. Great service.
Jesse Rothacker
2 years ago
Quick friendly service at a great price! I’m so glad we called Lancaster Door Service! Aaron the repairman even helped me connect our vehicles to the new garage door so I wouldn’t have to figure it out on my own. And of course our resident alligator “Chompy” loves their logo!
Kris Reardon Witman
4 years ago
Everyone was awesome! So friendly, knowledgeable, and helpful! Antoine came out right away to give an estimate. Jason did the installation and was awesome! Our windows are beautiful!! We will be using again for future window replacements!! I Highly recommend Lancaster Door Service!
Thomas Ott
7 years ago
Had my old garage door motor and drive replaced with a new quiet one. Aaron did a great job with the installation and going over how the new unit works. Kevin and Lisa are the nicest business owners I have ever had the pleasure of knowing and helping with my garage door needs. Thank you !!!
Quan Nguyen
7 years ago
I had the best experience with the folks at Lancaster Door Service, LLC. About two months ago, they fixed our garage door, and today we had two entry doors installed by Chris and Steve. From beginning to end, the experience was excellent. The work done is high quality, and they were honest with me with any issues they ran into, and what they did to fix them. I highly recommend them. Anton was great to deal with in regards to the initial sales, and Chris and Steve were professional and very careful in their installation process.
MR H
7 years ago
High quality product and service. I purchased two Garaga doors, cash-n-carry, from Lancaster Door. I was very impressed by Kevin's willingness to talk through the installation with me. Every time I go in they are willing to give tips and suggestions. They clearly have excellent advice from years of experience. Highly recommended and a great local company!
Dorcas Foley
7 years ago
Lancaster Door Service sent Aaron and Steve over to install our new garage doors. These guys were incredibly kind and professional. My overall experience with LDS has been great. From guidance in picking our doors, to offering us good pricing and available discounts, to the cleanliness and timeliness of the men working on the install. From start to finish this company has provided great service to our family.
geoff lubeskie
7 years ago
Called around a few places, and Lancaster Door was the only one able to get a tech out the same day. Technician was friendly and knowledgeable, and had more garage door fixed with new springs in about an hour. If I have troubles in the future I know who I will be calling first!! Highly recommend.
Kim Ukshe Yepremian
7 years ago
Firstly, they were the only door company that responded to our call. Second, they came out in less than 24 hours, were better than on time, and fixed our garage door quickly and efficiently. Last and most important - we were very happy with the cost - that doesn't happen too often. Highly recommend A++
Quality Garage Doors, Entry Doors, Windows, & Parts
Lancaster Door Service provides Lancaster County with the finest Garage Doors & Openers, Entrance Doors, and Replacement Windows!
